MPS Regularly Consults with Patients, Pharmacists and Organisations, such as the National Pharmacy Association (NPA). Patients and pharmacists are normally consulted by way of online surveys. Patients are encouraged to record their opinion at the end of each electronic consultation. Participating pharmacists are surveyed annually.
HOW TO COMPLAIN
If your complaint is in relation to the service you have received from the pharmacy or pharmacist, please address your complaint directly to the pharmacy superintendent.
If your complaint is in relation to the service you have received from Medical Prescription Services Ltd, please address your complaint to the contact details below, marked for the attention of the Managing Director. Our policy is to respond to any complaints within 2 working days of receipt.
CONTACT DETAILS:
Medical Prescription Services Ltd, Clifford Lodge, Clifford Chambers, Stratford-upon-Avon, Warwickshire, CV37 8HR
Phone: 0845 094 1692 Email: customercare@medescribe.co.uk
MPS is registered and licensed by the Regulation Quality Improvement Authority (NI) (RQIA) Registration Number 12191.
You may contact the RQIA directly at the following address, email address and phone number;
RQIA, First Floor, James House, 2-4 Cromac Avenue, Gasworks Belfast BT7 2JA
Email info@rqia.org.uk
Telephone - 028 9536 1111 (9am - 5pm Mon to Fri)
To access a copy of Medical Prescription Services’ (MPS’) inspection report, undertaken by the Regulation Quality Improvement Authority (NI) (RQIA), please contact the RQIA at the address or telephone number above. Alternatively, please open the following link and follow the instructions.
https://www.rqia.org.uk/inspections/
PRIVACY AND CONFIDENTIALITY
Medical Prescription Services Ltd is committed to protecting the privacy and confidentiality of all patients and service users.
We collect, use, store and share personal information only where it is necessary to provide safe and effective healthcare services and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable legislation.
Personal information, including health information, is accessed only by authorised members of staff and healthcare professionals who require it to deliver care. Appropriate technical and organisational measures are in place to protect personal information from unauthorised access, loss or disclosure.
Information may be shared with other healthcare professionals, pharmacies or regulatory bodies where this is necessary for the provision of care, to meet legal or regulatory obligations, or where the patient has provided consent.
Patients have the right to request access to their personal information, request correction of inaccurate information, and exercise their rights under UK GDPR. Requests will be managed in accordance with our Data Protection and Confidentiality Policies.
A full copy of the Medical Prescription Services Ltd Privacy Policy is available on request and on the company’s website.
Dignity
We encourage all participating pharmacists and pharmacy technician to recognise the value of every and dignity of every individual, to respect patient’s views, choices and decisions and to avoid making assumptions about how they wish to be treated, and deliver care and compassion and professionalism, communicating directly with the individual whenever possible. We look to achieve this aim by ensuring that all participating pharmacists are appropriately trained, and by offering appropriate guidance in the PGDs and other documents we write that support the services they offer.
